Frequently Asked Questions
Everything you need to know about shopping with Marnetic.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
Marnetic accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
Our dedicated support team is available Monday through Friday via email at [email protected] or through our live chat feature located at the bottom of the page.